Will Etsy Remove Negative Feedback
No news is practiced news, as the onetime adage goes. But what happens when you do become news – and that news is bad? More specifically, what happens when yous go a bad review on Etsy? It'southward a flake of a thwarting, for starters. Information technology's unexpected, and information technology can feel like a existent kick in the gut. Especially after spending long hours creating a unique piece for an enthusiastic customer.
Then, what should yous do now that this negative review is putting a blemish on your unabridged Etsy shop? Get aroused? Get even? Not fifty-fifty close.
And so there'southward a bad review on your Etsy shop. Don't panic. Don't get mad.
People are entitled to their own opinions (even when those opinions aren't entirely accurate or justified).
Even afterwards bending over backward to create a product that is exactly what's described in your listing, bad reviews on Etsy are leap to happen. And if (when) y'all go a bad review, information technology's best to proceed a cool head about it. The nearly of import thing to call back when it comes to a bad review on Etsy is that one or two bad reviews aren't the end of the world. Ultimately, it'south how you lot respond to a bad review that matters well-nigh.
Information technology's not uncommon for Etsy buyers to leave bad reviews on your product, even if it has nothing to do with the item you actually created.
"Tracking shows my parcel was delivered, just it'southward not on my doorstep."
"Product arrived in a damaged box."
"Commitment from LA to Sri Lanka took more than 2 days."
"I emailed Etsy, but got no response."
The most important thing to remember when it comes to a bad review on Etsy is that i or two bad reviews aren't the cease of the world. Ultimately, it's how you respond to a bad review that matters most.
Then when yous practise have the first read of a bad review, take a deep breath, don't have it personally, and sympathise that at that place is a style (quite frequently several ways) for y'all to handle and perhaps fifty-fifty remove this negative review.
Does your bad review on Etsy go against Etsy's guidelines?
Etsy has a stringent set of rules that your customers must abide by when leaving reviews.
Reviews cannot:
- Incorporate private information
- Comprise obscene, racist, or harassing linguistic communication or imagery
- Violate Etsy's Anti-Discrimination Policy
- Contain prohibited medical drug claims
- Contain advertising or spam
- Are only well-nigh things exterior the seller's control, such as a shipping carrier (mentioned past name), Etsy, or a third party
- Contain threats or extortion
- Include shilling or otherwise falsely inflate a store's review score
As mentioned earlier, many Etsy buyers often leave reviews for things out of your control, like aircraft times or lack of options.
If y'all feel that your negative feedback goes confronting any of these guidelines, get alee and report it to Etsy.
Remove emotion from getting a bad review on Etsy
If you find that your review doesn't go against Etsy's guidelines, information technology's then fourth dimension to actually think nearly the source of the negative review – what's the customer actually saying?
The all-time mode to showtime looking at your bad review objectively is to remove the emotion.
Much easier said than done, yes, merely critical if y'all're to get to the source of the problem.
How would y'all interpret the feedback if you weren't selling the product, operating the store, or running the business? Are you 'hurt' by the bad review considering you spent a lot of time going the actress mile for the customer, or does the customer actually take a point?
Try your utmost to remove the 'personal' out of the negative review, and you'll brand inroads every bit to finding out what really fabricated your client exit this review.
Respond privately…
The next best step is to follow upward with the customer privately and inquire for more than information nearly the negative review.
Quite often, negative reviews are left on the pages of Etsy sellers who… well, just don't care. Past reaching out to your customer and asking for them to clear the trouble a little more, well, that may be all that's needed to clear the air and go them to remove their bad review.
You lot tin can do this by sending them a bulletin under "Orders and Shipping."
From here, you can ask for more than data and try offer a solution to make them happy. Think, yous're reaching out to ask questions, and then be open up to listening. Focus on clearing upwards any misunderstandings and finding a solution, rather than finding excuses and trying to laissez passer the blame. A quick response and focusing on the solution rather than the problem will assistance you lot get your lousy review changed sooner rather than later.
…then answer publically
If you lot've tried to solve the problem privately, but your customer won't compromise and work with yous, then information technology's best to follow up with them in a public reply to the negative review itself.
Remember to:
- Keep it short and to the point
- Be professional
- Address their concerns and what you've done as a result
- Explain what you're willing to do to solve the problem
- Focus on your production and the service, not the reviewer
Go along in mind, if you answer publically to a review, the buyer won't be able to modify their original review or rating, even if you lot delete your response. So it's best to give it some time afterward you accomplish out to them privately, since that may encourage the buyer to change their review.
Cheque out your product listing.
Take another read of your negative review, and then go over your images and product listing with a fine-tooth comb.
Is the data on your listing correct?
Next, inquire yourself if the information could be better?
Are your listings describing sizes accurately, and are your photos presenting your colors correctly?
Giving your product pages the once over and updating shipping information, returns and descriptions one time you get a negative review tin can help yous ensure that the aforementioned negative review doesn't happen again.
Decision
To sum up, a negative review on Etsy isn't annihilation to lose sleep over. Just, on the other hand, ongoing bad reviews are something you should seriously nip in the bud.
But, in conclusion, perhaps "worry" isn't the correct term. When warranted (and that's an of import disclaimer), effective criticism tin can give you a chance to brand improvements, providing a better product and experience for your customer.
That being said, information technology's crucial that yous put the proverbial olive branch out to your client and attempt and find a solution for both parties. If a solution can't exist reached, a public response to your negative review tin show that yous wanted to set up it and perchance fifty-fifty do more than good for your store!
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Source: https://blog.marmalead.com/i-received-a-bad-review-on-etsy-now-what/
Posted by: hamlinholifect.blogspot.com
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